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Policies

The use of this site is governed by your agreement to all of the following terms and policies. Please contact us with any questions.

  1. SITE USE AND LICENSES
  2. PRIVACY AND SECURITY
  3. PRODUCT AND WARRANTY
  4. SHIPPING AND RETURNS
  5. PURCHASING

SITE USE AND LICENSES

The following are our terms of service. By conducting any transaction with us, you are agreeing to these terms.

COMMUNICATION
We will reply to any communications by e-mail, fax, or phone. By using our services, you are consenting to receive these communications from us (via email, phone, or fax).

COPYRIGHT
All content on this site, is the property of Afrodesign Studios and protected by United States and international copyright laws. This includes such as text, graphics, pictures, images, logos, icons, downloads, and data. The compilation of content on this site is the exclusive property of Afrodesign Studios and protected by these same laws. All internet domain names owned by Afrodesign Studios are also protected by applicable law.

USING OUR CONTENT
If you are interested in using any content from this website such as images, product descriptions, prices, logos, banners, ads, html code, etc then you must become a partner or retailer of Afrodesign Studios and receive express written permission. Please contact the corporate offices for more information, and view our partner/retailer policy.

Upon receiving written permission, you may be granted a limited, revocable, and nonexclusive right to create a hyperlink to any page of this website so long as the link does not portray this site, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may use the Afrodesign Studios Music or logo as part of the said link, but may not use any other images from the site without express written permission.

GENERAL LICENSE AND SITE ACCESS
Afrodesign Studios grants you a limited license to use this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Afrodesign Studios. This license does not include any resale or commercial use of this site or its contents, including any collection and use of any product listings, descriptions, images, prices, html code, etc. This site or any portion of this site may not be reproduced, duplicated, copied, sold, visited, or otherwise exploited for any commercial purpose without express written consent of Afrodesign Studios. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Afrodesign Studios or this website without express written consent. You may not use any meta tags or any other "hidden text" utilizing Afrodesign Studios or this website names or trademarks without the express written consent of Afrodesign Studios Any unauthorized use terminates the permission or license granted.

DISCLAIMER OF LIABILITY
Afrodesign Studios is not liable for any damages including damages to your self or your computer arising from the use of this site including, but not limited to, viruses, files, or any other content. Afrodesign Studios is also not liable for any harm caused to you or any other person or property arising from the use of the products we sell.

SITE POLICIES AND MODIFICATION
Please review all of our other policies including our Privacy, Pricing, Product, and Shopping policies. These policies also govern your use of this website. We reserve the right to make changes to our site, policies, and this Site Use Agreement at any time without notice.

DISPUTES
Any dispute relating in any way to your visit to this website or to products you purchase through Afrodesign Studios shall be submitted to confidential arbitration in San Francisco, CA. Arbitration under this agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.

PRIVACY AND SECURITY

USER INFORMATION
Afrodesign Studios collects information from users only as necessary to conduct transactions for products. You do not give us any personal information by browsing the site, but only when you start the checkout process or when you sign up for a retailer or partner account. In these cases, it may be necessary to collect the following information: name, organization (if applicable), shipping address, billing address, billing information (such as a credit card number, expiration date, etc. as applicable), and your communications preferences. Information that is optional will be noted. We only use the information we collect to process your orders, manage your retailer or partner account, or send you information that you have specifically requested. We donít customize your experience based on information we receive.

USER ACCOUNTS
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Afrodesign Studios does sell products for children. If you are under 18, you may use this site only with involvement of a parent or guardian. Afrodesign Studios reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

PRODUCT AND WARRANTY

Afrodesign Studios strives to provide the best authentic African drums and accessories at the best prices. We will respond as quickly as possible to any enquiries or complaints.

PRODUCT DESCRIPTIONS AND IMAGES
It is the policy of Afrodesign Studios to attempts to be as accurate as possible in describing products. We pride ourselves on our ability to describe the attributes, history, and cultural information relevant to the product at all times. All images on this website are also true pictures taken of our products. However, Afrodesign Studios does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free.

AVAILABILITY
Afrodesign Studios maintains a warehouse inventory of many items, but availability of any item may change at any time and is subject to change without notice, although we endeavor to inform you of availability via the website. If your chosen product is not immediately available, we will endea If you place an order and a product is not immediately available then we will contact you to inform you of the situation. We will ship all products as soon as possible. Shipping is carried out on a weekly basis.

WARRANTIES
Afrodesign Studios provides a 30-day warranty to final consumers on all products we sell All warrantis cover product quality and craftsmanship only and do not cover abuse, neglect, and damages caused by any person or incident. Damage incurred during shipping that is the fault of USPS or other shipping/freight companies is not covered by the warranty, but Afrodesign Studios, will support reasonable claims against said companies.

CRAFTSMANSHIIP
Because each of our items is hand-crafted, no two are identical. Morevoer, due to differences in monitors, video cards, and visual perception Afrodesign Studios cannot guarantee any colors. And because each item is hand crafted no two items will be completely identical.

Because Afrodesign Studios, use a special formulated shipping procedure we avoid many of the problems our competitors suffer from. However, in some cases moisture release over time may cause small splits or cracks in the base. In most cases these are merely cosmetic and thus are not considered manufacturing defects. If the split extends into the resonating chamber and affects sound, this may be covered by warranty.

SHIPPING AND RETURNS

Afrodesign Studios uses trusted sources of delivery to get our products to you. Please contact us if you have any questions about our shipping policy.

FREIGHT SERVICES
Afrodesign Studios uses USPS for the majority of domestic and Canadian shipment. We may at our discretion use other shippers as well (including FedEx, DHL, the USPS, and other freight forwarders).

FREIGHT CHARGES
You will be charged the exact amount shown in your shopping cart. For some orders (including orders that exceed a certain weight) you may need to place your order via phone in order for us to custom quote your shipping charges. All of our shipping prices are actual shipping costs plus a small percentage of the total order price to cover materials. Occassionally a larger order will require a custom price quote that cannot be calculated through the shopping cart; in these cases we may phone you to authorize additional shipping charges.

DAMAGE AND SHIPPING ERRORS
Your total shipping costs will be exactly those shown on the shopping cart web page. If we ship the wrong item to you, contact us so we can send you a return shipping slip, and we'll make sure you get the right product. Afrodesign Studios will not be held liable for any inconvenience or loss caused by loss or damage during shipment (see WARRANTY). Please contact Afrodesign Studios to coordinate efforts and to support your claims against damaged or lost packages.

TIMEFRAME
Afrodesign Studios will, unless otherwise noted, ship your order within 4 business day (Mon-Fri) of payment. If we cannot ship your order within 4 business days we will make a reasonable effort to contact you. Your order will not be processed or shipped if the entire order is not immediately available.

NOTIFICATION
Afrodesign Studios will provide you with a tracking number at your request, if available.

RETURNS
On other items, for 30 days after receiving your item, you can return it. We will refund full purchase price to you, less any shipping and handling charges and 15% restocking fees. You will be responsible for the shipping costs to return any item, either for exchange, refund or replacement. All items returned for exchange or refund must be in a new and saleable condition.
If you have any questions about making a return please contact us

RETURNING ITEMS
You will be responsible for the shipping costs to return any item, either for exchange or replacement. However, you will be credited all reasonable freight charges relevant to that item if the product is damaged or defective, or the wrong item was shipped. This does not include exchanges based on a dislike of color, sound, craftsmanship, or misunderstanding of product descriptions. You must include the original postal receipt in your return package to be eligible for a credit. Contact us if you have any questions about any product we carry. All items returned for exchange must be in a new or saleable condition. Items that are returned and non-saleable due to use or damage will not be accepted and will be returned to sender. The only exception to this rule is for warranty returns (see both Product Policy and the following terms for more information).

REPLACEMENTS AND EXCHANGES
All approved warranty returns will be replaced with an item of equal or lesser value of your choice. Non-warranty returns may be exchanged for an item of equal or lesser value of your choice, a maximum of one time per customer. See RETURNING ITEMS above for details regarding reimbursement of shipping costs. In any case, we will pay for the freight charges to send your replacement or exchange item to you. we cannot offer cash refunds for items once purchased, regardless of the reasons for the exchange or replacement, and apologize for any inconvenience this may cause.

TIMEFRAME FOR RETURNS
You may return any product for exchange within 30 days of receipt of the product. This time frame begins the day you receive the product and ends the day you ship the product back. You may return any item for replacement covered by warranty subject to the warranty policy.

SPECIAL EXCEPTIONS
Afrodesign Studios cannot accept returns of any instructional media once it has been opened. No exceptions.

HOW TO MAKE A RETURN
If you have any questions about making a return please contact us
Afrodesign Studios will not be responsible for returns that are lost or damaged in the return freight. You must deal directly with the freight company you used. Afrodesign Studios will do its best to cooperate.

PURCHASING

PRICING STRUCTURE
Afrodesign Studios uses a scaled price structure that offers lower prices for higher quantity. We do this because we want to make it possible for customers who buy in bulk to resell our products with a reasonable profit margin. If we were to consistently sell individual items at our lowest price then we would be hurting our own customers. Afrodesign Studios reserves the right to change its prices for any customer at any time. We may lower prices based on overall volume or other special circumstances.

ORDER NOTIFICATION
You will be immediately notified if Afrodesign Studios cannot, for any reason, process your order.

RECEIPT
A receipt will be mailed to you along with your order.

CANCELLING ORDERS
Afrodesign Studios processes orders as quickly as possible. If you need to cancel an order please do so immediately via email and phone. We may or may not be able to cancel your order before it ships. If your order ships than it may only be returned as subject to our return policy.

PAYMENT METHODS
Afrodesign Studios will process orders via our automated account and accepts the following credit cards: Visa; MasterCard; American Express. Afrodesign Studios . PayPal payments are also accepted. Afrodesign Studios may also decide, at its discretion, to accept purchase orders from verifiable companies or organizations.

SPECIAL ORDERS
Please contact Afrodesign Studios to make any special orders or to request items not currently offered on our website.


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